Summary
This site is call-only. There are no forms and no accounts. The information we handle comes from your phone call and from ordinary website visits. Calls may be recorded for quality and training purposes.
Who we are
Union City Express Plumbing is a 24/7 plumbing call line at 32040 Union Landing Dr, Union City, CA 94587. In this policy, we and us mean Union City Express Plumbing.
What we collect when you call
- Your phone number, as shown by caller ID.
- The service address and nearest cross street you give us.
- A description of the plumbing problem and any details you choose to share.
- A recording of the call, if recording is active.
Please do not share payment card numbers, Social Security numbers or other sensitive details on the call. We do not need them to arrange a plumber.
Call recording notice
Calls may be recorded for quality and training purposes. We aim to tell callers at the start of the call. If you do not want to be recorded, say so at the beginning, or end the call.
What we collect when you visit this site
Like most websites, the server that hosts this site may log technical details such as your IP address, browser type, device type and the pages you request. These logs are used to keep the site running and secure.
This site loads fonts from Google Fonts, and the contact and other pages embed Google Maps. When those items load, your browser connects to Google, which may collect information under its own privacy policy. We do not control that collection.
How we use information
- To understand your problem, arrange a plumber and tell you what to do while you wait.
- To pass the address and job details to the plumber who takes the work.
- To review calls for quality and training.
- To keep the website running, secure and working on phones and computers.
- To comply with the law or respond to a lawful request.
Who we share it with
We share call details with the plumber or company arranged to handle your job, because they need the address and problem description to do the work. We may also use service providers such as phone, call recording and website hosting providers to run the line and this site. Those providers process information for us.
We do not publish your information on this site. We do not ask for payment details on this site.
How long we keep it
We keep call information only as long as needed for dispatch, quality review, dispute handling and legal obligations. After that it is deleted or made anonymous where practical. Server logs are kept for the period set by our hosting provider.
Your choices and rights
You can choose not to be recorded by telling us at the start of the call. Depending on where you live, you may have rights under privacy laws, such as asking what personal information we hold, asking for a correction or asking for deletion. California residents may have rights under California privacy laws, subject to the thresholds and exceptions in those laws.
To make a request, call the number on our contact page and ask to make a privacy request. We may need to confirm who you are before we act.
Cookies and tracking
This site does not use accounts or login cookies. Browser features and third-party embeds, such as Google Maps, may set their own cookies or similar technologies. You can block or clear them in your browser settings.
Children
This site and phone line are for adults. We do not knowingly collect information from children. If you believe a child has given us information, call us and we will delete it.
Security
We use reasonable measures to protect information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Changes to this policy
We may update this policy as the site or our practices change. The date at the top shows the latest revision. Continued use of the site or phone line after an update means you accept the updated policy.
Contact
Questions about this policy? Call the 24/7 line shown on our contact page. You can also read our terms of service.